Delivery & Returns

1.1
We operate on a Delivered Duty Paid basis. This means that all import taxes and duties, as well as applicable VAT, will be included in the price of the products in your order.
1.2
In order to offer a premium courier service DHL will ship all orders to European and international destinations. Exclusions may apply. DHL currently do not ship to Turkmenistan and Gaza Strip.
1.3
Once you enter your shipping address at checkout, we will present the delivery services available to you based on your location.
1.4
Once your order has been dispatched, we’ll email you a tracking number so you can follow your order.
1.5
Delivery to european destinations :
Monday to Friday service delivered between 9am-5pm excluding weekends and public holidays.
Orders will arrive within 3-5 working days, outlying areas may take longer. Allow up to 10 working days for delivery to Greece and Greek Islands.
We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis.
Delivery to international destinations :
Monday to Friday service delivered between 9am-5pm excluding weekends and public holidays.
Orders will arrive within 5-7 working days, outlying areas may take longer.
We ship outside of the EU on a Delivery Duty Unpaid (DDU) basis.
Please note for orders delivered to Belarus, we can, deliver to Minsk airport only.

2.1
Unfortunately we are unable to cancel your order or accept your returns. If you notice a faulty, please contact us.
2.2
All products are hand beaded one by one, hand stitched, and hand embroidered.
Each individual piece is a work of Art ! Any irregularity is due to this type of unique handcrafed work.